Shipping Policy
At Emerald Rose Grows, we are committed to ensuring that your order is delivered promptly and safely. Below is an outline of our shipping policies:
Order Processing Time All orders are processed within 1–3 business days, Monday through Friday. Please note that orders placed on weekends or holidays will be processed the following business day. During high-volume periods (such as holidays or sales events), processing times may be slightly longer, but we will do our best to keep you informed of any delays.
Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer various shipping options, and delivery times vary depending on the selected service and your location. Estimated delivery times will be provided during checkout.
- Standard Shipping: Typically 5–7 business days.
- Expedited Shipping: Typically 2–3 business days.
- Overnight Shipping: Typically 1 business day (available on select items).
Shipping Methods We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure your order arrives safely and on time. Once your order has shipped, you will receive a tracking number to monitor your package’s journey.
Order Tracking Once your order has been shipped, you will receive an email with tracking information. You can track your order directly through the carrier’s website. If you encounter any issues with tracking, please don’t hesitate to contact us.
Shipping to P.O. Boxes & APO/FPO Addresses We do offer shipping to P.O. boxes and military APO/FPO addresses. Please ensure the address is accurate and complete to avoid any delivery delays.
International Shipping Currently, we only offer shipping within the United States. If you are interested in international shipping, please contact us, and we will let you know if special arrangements can be made.
Lost or Damaged Packages Emerald Rose Grows is not responsible for lost or damaged packages once they have been handed over to the carrier. However, if your package is lost or damaged in transit, please reach out to the carrier directly using your tracking number, or contact our customer service team for assistance. We will do our best to help resolve the situation.
Shipping Restrictions Some products may be subject to shipping restrictions based on local laws or regulations. If any items in your order cannot be shipped to your location, we will notify you and either offer a refund or assist you in finding an alternative solution.
Customer Support If you have any questions or concerns regarding shipping, feel free to reach out to our customer support team at support@emeraldrosegrows.com. We are here to assist you with any issues related to your order’s shipment.
Thank you for shopping with Emerald Rose Grows! We strive to make your experience as smooth and enjoyable as possible.